PROTECTION OF PERSONAL INFORMATION

INFORMATION NOTICE - CUSTOMERS

This information notice aims to inform you of the Company's commitments regarding the protection of personal information. It is intended to help you better understand the Company's practices regarding the collection, use, disclosure, and retention of your personal information.

1. Why do we collect your personal information?

The Company only collects your personal information necessary for:

• Opening your account
• Billing
• Payment and delivery of your products
• Contacting you when needed
• Sending advertising and promotional offers

The Company uses this information only for these purposes.

2. How do we collect it?

The Company collects your personal information during all communications:

• In person
• By telephone
• By email
• Via the contact form available on the website
• During any product order

3. Who has access to your personal information within the Company?

Only persons who need your personal information to perform their duties may have access to it.

4. To whom do we communicate your information outside the Company?

In principle, the Company must obtain your consent to communicate your personal information to a third party. However, it is possible that, in the course of its activities, the Company may communicate them to third parties, service providers, or partners, in accordance with the Act respecting the protection of personal information in the private sector, when such communication is necessary for the execution of a mandate or service contract entrusted by the Company.

This may include the following persons:

• Delivery service providers
• IT and data analysis service providers
• External professionals (lawyers, accountants, etc.)

5. How and for how long do we retain your information?

Your personal information is stored in a restricted access location and/or on our password-protected servers. They are kept for a period of 7 years after the last entry in your file.

Can you access your personal information or withdraw your consent?

At any time, you can request to:

• Access your personal information
• Have it corrected
• Withdraw your consent to its use and/or disclosure
• File a complaint regarding the protection of your information

This can be done by sending a sufficiently detailed written request to Guylaine Audet, President, by email at: admin@soinslherbier.com. All requests will be answered within thirty days of receipt.

Personal Information Protection Officer: Guylaine Audet, President

Company Name: Les Soins Corporels l'Herbier

Address: 6 Rue St Joseph, Mont-Saint-Grégoire, QC J0J 1K0

Phone: 450-358-5902

Email: admin@soinslherbier.com